SPA POLICIES

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Please read the following before your visit:​

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Cancellation/No Show Policies and Fees

If you should need to cancel or reschedule your appointment, we require a 24-hour notice. Any notification less than 24 hours in advance will be charged 50% of the treatment price. This amount will be required to be paid prior to your next appointment. If you miss and do not call before your appointment, you will be considered a no show and will be charged the full amount of the service. You will be required to pay for this amount before another appointment will be scheduled. 

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Arriving Late

Your appointment begins promptly at the scheduled time. If you arrive after your scheduled time has started, you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedules, we may be unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.

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Cell Phone Etiquette

This is your time to relax and escape.  Please turn off your cell phones to maintain a quiet atmosphere for yourself and others. During your treatment, if you would like to talk, we will talk. But if you prefer to relax in silence, we want you to feel comfortable to do so.

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Gratuity

Gratuity is not included in the price of our services. It is not expected, but always greatly appreciated and is left to the discretion of our guests. You may provide your tips directly to the therapists or upon checking out.

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